摘要：<span style="font-size:x-small;white-space:normal;">&nbsp;</span><span style="white-space:normal;"></span> <p class="MsoNormal" style="margin:0cm 0cm 0pt;white-space:normal;"> 售后服务承诺：&nbsp; </p> <p class="MsoNormal" align="center" style="margin:0cm 0cm 0pt;white-space:normal;text-align:center;background:white;"> <span style="font-size:large;"><span style="font-family:黑体;font-size:16pt;"><strong>售 后 服 务</strong></span></span> </p> <p class="MsoNormal" align="center" style="margin:0cm 0cm 0pt;white-space:normal;text-align:center;background:white;"> <span lang="EN-US" style="font-family:宋体;font-size:12pt;">&nbsp;</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 48pt;white-space:normal;text-indent:-48pt;background:white;"> <span lang="EN-US" style="font-family:宋体;font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-family:宋体;font-size:12pt;">冠测公司以“为客户提供*好的产品和*好的服务”为价值观，以“今天的质量就是明天的市场”为经营理念，始终把客户的需求放在首位，并把它贯穿到产品的研发、生产、安装、销售及售后服务的各</span><span style="font-family:宋体;font-size:12pt;">个环节中。</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span lang="EN-US" style="font-family:宋体;font-size:12pt;">&nbsp;</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 72pt;white-space:normal;text-indent:-72pt;background:white;"> <span lang="EN-US" style="font-family:宋体;font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1</span><span style="font-family:宋体;font-size:12pt;">、<span lang="EN-US">&nbsp;</span>设备免费安装调试，并对仪器操作人员的日常操作使用，常见故障的判定及应急解决办法和**培训，全程免费系统培训。</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span lang="EN-US" style="font-family:宋体;font-size:12pt;">&nbsp;</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 72pt;white-space:normal;text-indent:-72pt;background:white;"> <span lang="EN-US" style="font-family:宋体;font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2</span><span style="font-family:宋体;font-size:12pt;">、<span lang="EN-US">&nbsp;</span>&nbsp;所有产品自合格出厂之日起保修期为<span lang="EN-US">1</span>年，终身维修，保修期内免费上门维修（人为因素或不可抗拒的自然现象所引起的故障或破坏除外），软件终身免费升级。</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span lang="EN-US" style="font-family:宋体;font-size:12pt;">&nbsp;</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 72pt;white-space:normal;text-indent:-72pt;background:white;"> <span lang="EN-US" style="font-family:宋体;font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3</span><span style="font-family:宋体;font-size:12pt;">、<span lang="EN-US">&nbsp;</span>用户在正常使用中出现性能故障时，在接到设备故障通知后，<span lang="EN-US">2</span>小时做出反应，并给予解决，如未能解决，会在<span lang="EN-US">72</span>小时到达现场解决问题至设备正常使用为止。</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span lang="EN-US" style="font-family:宋体;font-size:12pt;">&nbsp;</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span lang="EN-US" style="font-family:宋体;font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;4</span><span style="font-family:宋体;font-size:12pt;">、<span lang="EN-US">&nbsp;</span>在保修期内，以下情况将实行有偿维修服务，</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span lang="EN-US" style="font-family:宋体;font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-family:宋体;font-size:12pt;">（<span lang="EN-US">1</span>）<span lang="EN-US">.</span>由于人为或不可抗拒的自然现象而发生的损害</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span lang="EN-US" style="font-family:宋体;font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-family:宋体;font-size:12pt;">（<span lang="EN-US">2</span>）<span lang="EN-US">.</span>由于操作不当而造成的故障或损坏</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span lang="EN-US" style="font-family:宋体;font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-family:宋体;font-size:12pt;">（<span lang="EN-US">3</span>）<span lang="EN-US">.</span>由于对产品不正确的安装，经他人维修而损坏</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span lang="EN-US" style="font-family:宋体;font-size:12pt;">&nbsp;</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 72pt;white-space:normal;text-indent:-72pt;background:white;"> <span lang="EN-US" style="font-family:宋体;font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;5</span><span style="font-family:宋体;font-size:12pt;">、<span lang="EN-US">&nbsp;</span>超过质保期的产品进行保养和维修应由用户承担维修、易损易耗零件及往返运输费用的成本费。</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 72pt;white-space:normal;text-indent:-72pt;background:white;"> <span lang="EN-US" style="font-family:宋体;font-size:12pt;">&nbsp;</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 60pt;white-space:normal;text-indent:-18pt;background:white;"> <span lang="EN-US" style="font-family:宋体;font-size:12pt;">6、</span><span style="font-family:宋体;font-size:12pt;">在进行安装调试前用户方应做好准备工作，并予以提前通知，具体安装调试日期双方可以协商而定。</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 42pt;white-space:normal;background:white;"> <span lang="EN-US" style="font-family:宋体;font-size:12pt;">&nbsp;</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 84pt;white-space:normal;text-indent:-84pt;background:white;"> <span lang="EN-US" style="font-family:宋体;color:blue;font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-family:宋体;color:blue;font-size:12pt;">备注：为保证仪器的质量在运输过程中不遭到损坏，仪器到货后，客户应对所到货物的外包装进行检查，若发现有异常或破损，需要以电话或书面形式通知我公司，请勿在我公司所派安装工程师未到之前开箱验货，谢谢配合！！</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 12pt;white-space:normal;background:white;"> <br /> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 120pt;white-space:normal;text-indent:-120pt;background:white;"> &nbsp;<strong>&nbsp;</strong> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 120.45pt;white-space:normal;text-indent:-120.45pt;background:white;"> <strong>&nbsp;&nbsp;&nbsp;&nbsp;</strong><span style="font-size:12pt;"><strong>全程监控：<br /> </strong>客户只需一个电话，售后服务部采用一站式模式、首问负责制、全程监控实施并跟踪处理结果，确保客户满意。</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span style="font-size:12pt;"><span lang="EN-US" style="font-family:宋体;">&nbsp;</span></span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 120pt;white-space:normal;text-indent:-120pt;background:white;"> <span style="font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;<strong>&nbsp;&nbsp;全心服务：</strong>&nbsp;<span style="font-family:宋体;">利用信息资源，建立完整的客户档案，通过技术服务解决客户产品使用过程中出现的问题，并通过定期电话回访服务了解产品使用状况，提供技术咨询及指导。</span></span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span style="font-size:12pt;"><span lang="EN-US" style="font-family:宋体;">&nbsp;</span></span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 156pt;white-space:normal;text-indent:-156pt;background:white;"> <span style="font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<strong>沟通协调：</strong><span style="font-family:宋体;">通过加强沟通交流，提高信息传递的及时性，准确性，深入市场，倾听用户心声，了解客户愿望。</span></span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span style="font-size:12pt;"><span lang="EN-US" style="font-family:宋体;">&nbsp;</span></span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 132pt;white-space:normal;text-indent:-132pt;background:white;"> <span style="font-size:12pt;"><span lang="EN-US" style="font-family:宋体;">&nbsp;&nbsp;&nbsp;&nbsp;<strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong>&nbsp;&nbsp;&nbsp;</span></span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 108pt;white-space:normal;text-indent:-108pt;background:white;"> <span style="font-size:12pt;"><span lang="EN-US" style="font-family:宋体;color:blue;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<strong>备 &nbsp;&nbsp; 注：</strong>&nbsp;<span style="color:#000000;font-size:x-small;font-family:Tahoma;">&nbsp;北京冠测售后服务承诺客户</span><br /> </span><span style="font-family:宋体;color:blue;">冠测公司所供产品均经过标准化生产、严格测试并检验合格后才出厂的，质量 和性能**，服务上等，质优价廉</span></span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 120pt;white-space:normal;text-indent:-120pt;background:white;"> <br /> &nbsp; </p>